Refund policy
At Aumrit, we take great care to ensure that every product is properly packed and delivered to you in good condition. Please read the following policy carefully before placing your order.
1. No Returns or Exchanges
All products purchased from Aumrit are non-returnable and non-exchangeable.
Once an order has been placed and delivered, we do not accept returns or exchanges due to reasons such as:
- Change of mind
- Incorrect product selection
- Personal preference
- Size, colour, or appearance preferences
- Failure to use or store the product as instructed
Please review your order carefully before completing your purchase.
2. Defective or Damaged Products
In the unlikely event that you receive a defective, damaged, or incorrect product, you may be eligible for a return or replacement.
To request a return for a defective product, you must:
- Contact us within 48 hours of delivery.
- Provide your order number and relevant purchase details.
- Provide clear photographs and/or an unboxing video showing the defect, damage, or incorrect product.
- Keep the original product, packaging, labels, and other contents until your claim has been reviewed.
Claims submitted without sufficient proof may not be accepted.
3. Verification of Defective Products
Once we receive your complaint and supporting evidence, our team will review the claim. Aumrit reserves the right to determine whether a product qualifies as defective or damaged.
If the claim is approved, we may offer, at our discretion:
- A replacement of the product; or
- A refund of the amount paid for the affected product.
A refund or replacement will only be processed after the claim has been verified and approved by Aumrit.
4. Refunds
If your refund request is approved, the applicable refund will be processed through the original payment method or another method determined by Aumrit.
Please allow reasonable processing time for the refund to reflect in your account, depending on your payment provider or bank.
Shipping or delivery charges, where applicable, may not be refundable unless the product was defective, damaged, or incorrectly delivered.
5. Products That Cannot Be Returned
Products that have been used, altered, damaged after delivery, or otherwise mishandled by the customer may not qualify for a return or refund.
We may also reject claims where the reported issue is due to normal product characteristics, improper use, improper storage, or failure to follow the product instructions.
6. How to Request a Return for a Defective Product
To report a defective or damaged product, please contact Aumrit through our official customer support channel and provide:
- Order number
- Name used for the order
- Description of the issue
- Clear photographs of the product
- Unboxing video, if available
- Any other information reasonably requested by our support team
Our team will review your request and inform you of the next steps.
7. Important Note
By placing an order on the Aumrit website, you acknowledge and agree that all products are non-returnable and non-exchangeable, except where Aumrit determines that a product was defective, damaged, or incorrectly delivered and approves the claim based on satisfactory proof.
This policy is subject to applicable consumer protection laws and regulations. Nothing in this policy is intended to limit any rights that cannot legally be excluded.
8. Contact Us
For questions regarding returns, refunds, or defective products, please contact us through our mail ID care@aumrit.in.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.